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Shipping Policy

A legal disclaimer

This Shipping Policy is governed by the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth). While we aim to provide the most accurate and timely delivery services, Ruggish is not liable for any indirect or consequential losses caused by shipping delays or issues beyond our control.

Your consumer rights under the ACL remain unaffected. If your item is lost, damaged during shipping, or does not arrive in a reasonable time, please contact us and we will work with the courier to investigate or resolve the issue.

We recommend reviewing all product information, shipping terms, and your order details before completing a purchase.

Shipping Policy 

Thank you for shopping with Ruggish. We strive to ensure your custom-designed rugs and products are delivered securely and in a timely manner. Please read the following information carefully before placing your order.

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Processing and Production Time
All Ruggish products are made to order. Please allow:

  • 7–14 business days for production and quality inspection of custom rug designs.

  • Additional time for shipping, depending on your location.

We will notify you via email once your order has been dispatched.

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Domestic Shipping (Australia)

  • We deliver Australia-wide using trusted courier partners.

  • Estimated delivery time after dispatch is 3–7 business days depending on your location.

  • Shipping costs are calculated at checkout and may vary based on weight and destination.

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Shipping Confirmation and Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to be updated by the courier.

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Delivery Issues
Please ensure all shipping details are correct at the time of order. Ruggish is not responsible for:

  • Delays due to courier services or processing

  • Lost parcels due to incorrect or incomplete delivery addresses provided by the customer.

  • Missed deliveries or unclaimed packages.

  • Authority To Leave, was selected during order.

If your order is returned to us due to an incorrect address or failed delivery, we may charge additional shipping costs to resend the item.

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Shipping Delays
While we aim to deliver your items on time, delays may occur due to:

  • Courier issues or network disruptions

  • Natural disasters, weather events, or public holidays

  • High demand or peak seasons

We appreciate your patience and understanding.

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